Effective today (6-7-19), there will be a non-refundable portion of 20% on all tools, dies, sleeves, and bolsters that have been ordered. This is to protect the business against abuses.
Also effective today, there will be a 10% restocking fee for coin orders. While none of us can foresee emergencies…it is important to consider your purchases carefully. While we certainly want your business, please do not over-extend on your hobbies. We want you to be pleased with our services. If we fail to delivery on things, we will usually offer a good reason, and if we cannot fulfill our endeavors, we will offer a refund. However we are a small business and run close to the line much of the time. So effective today (6-7-19) as well, we reserve the right to any requested refund to deliver it between 14 and 30 days after the request is received.